Please contact us as soon as possible at sales@4btex.co.uk. If your order has already been dispatched, we may be unable to change or cancel it.
How can I contact 4BTEX?
Email us at sales@4btex.co.uk. Please include your order number when contacting us about an existing order.
Delivery
How much is delivery?
Standard UK delivery is £1.95 for orders below £20. Qualifying UK orders of £20 or more receive free standard delivery. Available delivery options and charges are shown at checkout.
When will my order arrive?
Your estimated delivery timeframe is shown at checkout and in your order confirmation. Tracking details will be sent after dispatch where available.
Returns
Can I return an item?
Yes. Please review our Returns Policy and contact us with your order number before returning an item. Products should be unused and returned in their original condition and packaging unless they are faulty.
What if my item arrives damaged or incorrect?
Contact us promptly at sales@4btex.co.uk with your order number and clear photographs so our team can help.
Frequently asked questions
Ordering
Can I change or cancel my order?+
Email sales@4btex.co.uk as soon as possible. We will try to help, but changes cannot be guaranteed once an order is being processed.
Available delivery options and charges are shown at checkout. Standard UK delivery is £1.95. UK orders of £20 or more receive free delivery. See our Shipping Policy for full details.
When will my order arrive?+
The delivery estimate for the available service is shown at checkout. If you need help with an existing order, email us with your order number.
Returns
How do I return an item?+
Unused items may be returned within 14 days, subject to our Returns Policy. The policy explains the conditions and return process.
When will I receive my refund?+
We will notify you after your return has been received and assessed. Please see our Returns Policy for the full refund process and contact your payment provider if a completed refund is not yet visible.
Products
Where can I find sizes and product details?+
Available sizes, colours and product information are shown on each product page. Select an option before adding the item to your basket.
How should I care for my home textiles?+
Always follow the care label supplied with your product, as instructions can vary by material and construction.
