FAQs
SHOPPING
How can I get assistance if I need it?
You can contact our customer support team anytime via email or the contact form on our website. We aim to respond within 24 hours on business days.
How do I choose the right product for my home?
Each product page includes detailed descriptions, sizes, and care information to help you make the right choice. If you need further help, feel free to reach out to us.
PAYMENT
What payment methods do you accept?
We accept all major debit and credit cards, including Visa and Mastercard, as well as secure online payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted gateways to ensure your personal and financial information is fully protected.
Will I receive a payment confirmation?
Once your order is placed successfully, you will receive an order confirmation email with all the details.
RETURNS
What is your return policy?
We offer a hassle-free return policy within 14 days of delivery, provided items are unused, unwashed, and in original packaging.
How do I start a return?
Simply contact our support team with your order number, and we will guide you through the return process.
When will I receive my refund?
Refunds are processed within a few business days after we receive and inspect the returned item.
SHIPPING
Do you ship across the UK?
Yes, we offer reliable shipping across the United Kingdom.
How long does delivery take?
Orders are usually delivered within 3–5 business days, depending on your location.