Refund policy

At 4B Tex, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.

Returns

You may return eligible items within 14 days of receiving your order. To qualify for a return, items must be unused, unwashed, and in their original condition and packaging. For hygiene reasons, certain items such as bedding and linens may not be eligible for return if opened or used, unless faulty.

How to Start a Return

To initiate a return, please contact our customer support team with your order number. We will provide return instructions and further assistance.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed back to your original payment method within a few business days.

Non-Returnable Items

Sale items, gift cards, and used or damaged items may not be eligible for a refund unless they arrive faulty or incorrect.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.

Contact Us

For any questions regarding returns or refunds, please reach out to us through our website.

 

Business information
4B TEX is operated by ARUF GROUP LTD (Company No. 15375667), Unit 4, 32 Chatley Street, Cheetham Hill, Manchester, M3 1HX, United Kingdom. Contact: sales@4btex.co.uk.